Friday, April 5, 2013

Wean Green review

Let me say right off the bat that this is not a paid review. I wasn't asked to write it at all. I just wanted to share an excellent experience with a company - so rare these days!

Wean Green is a Canadian company that makes air-tight glass containers. They are perfectly sized for snacks, lunches, or even tiny servings of homemade baby food. The lids come in bright, fun colours like raspberry, carrot, pea and blueberry. Cute, right?

I got some of Wean Green's Wean Cubes about 2 years ago. I got them to use for Mia's baby food when she was starting solids. Eight little Wean Cubes have been in heavy rotation in our kitchen ever since - now that she's well past baby food, we use them for salad dressing, snacks for the purse, cut up carrot sticks, and so on. They've been great.

Then, within the last month or so, two things happened. First, one of the clips on one of the lids snapped off. The lid still seals okay; it's just short one clip.

Then, one day I opened the dishwasher to find that one of the Wean Cubes had absolutely shattered in the dishwasher - just on a normal wash, not high heat or anything. Bear in mind, I have been using the dishwasher to clean these all along. I guess this container just finally gave up the ghost. There was glass all through the bottom of the dishwasher. You know, it didn't occur to me that there might be glass slivers on our dishes or cutlery - I didn't even check. Luckily, there seem to have been no ill effects, so I guess we're okay on that front.

Surprised, I contacted the company on their Facebook page just to make sure that they were dishwasher safe (the packaging had been long ago recycled).

Within hours, Wean Green had responded and asked me to send an email to them directly. Their immediate response to my problem was to describe how they have changed their manufacturing (down to moving to a different country for factory production) and improved their products since my Wean Cubes were made. And beyond that, they offered to replace the products I had.

Wait. Let me repeat that one. They offered to replace products that were two years old and well-used, just to ensure a happy customer. They provided a gift code for me to shop on their site - and when I had some technical difficulties, spent time on the phone with me sorting it out and making sure that my order was placed and on its way.

Within a week I had new sets of Wean Green products, which we are happily using already. And I'm also left with a really positive impression of the nice people and a company that stands by their products. I'm so impressed with their level of customer service. I'm thrilled that they have improved on the original products, and wholeheartedly recommend Wean Green to anyone!

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